Cancellation Policy

Cancellation Policy for participants attending events (including festivals, gatherings, trainings, workshops, courses and classes)

 

You can cancel your reservation up to 45 days before the event starts. Upon canceling, 50% of the event fee and accommodation, would be refunded. No refunds are issued if cancelled less than 45 days before the event.

 

If you start an event and decide it is not for you, no refund will be issued.  

In the unlikely case of a Force Majeure/Act of God event, including a pandemic or risk of dangerous contagious disease, or a major climactic upheaval (fire, earthquake, etc), the producer & Awakeland may cancel any event held at the premises, without any liability or refund towards the purchaser. 

In other circumstances where we agree to refund the purchaser, a 10% admin fee will be deducted.

If you are unable to attend due to travel restrictions or other reasons, no refunds will be issued. If you become ill during an event, we will do our best to support you, but all related expenses will need to be covered by yourself.

Cancellation Policy for treatments

To be considerate of our therapists and to ensure availability for others, please give us 24 hours notice, if you are unable to make your appointment. If less than 24 hours notice is given, or you don’t show up for your appointment, you will be liable for the full payment. 

 

Please email info@awakeland.pt or call +351 910 663 336